1 Where is my data stored?
Trips, notes, and attraction favorites are stored locally on the device. The app does not require an account before use.
Need help with the app?
Support that matches the app's calm, practical tone.
This page is meant for App Store review and for users who need help using Vivatravel. It covers the most common actions in the app: trip planning, attraction management, notes, data export, and photo permissions.
If you want, replace the support email with your own address before submission. The site is already set up to work with a custom inbox immediately.
Contact
For app issues, account-free access questions, or App Store support verification, use the details below.
Support emailsupport@vivatravel.app
Response target1-2 business days
Product scopeiPhone travel planner
Frequently asked questions
These answers reflect the current app behavior in the codebase, so the support page is consistent with what users actually experience.
2 Can I protect my trip list?
Yes. The Profile tab lets users set a 4-digit Trip PIN. When enabled, Trips is locked until the correct PIN is entered.
3 Can I back up my data?
Yes. The Profile tab exports a CSV backup of trip records through the standard iOS share sheet, so users can save or send the file wherever they prefer.
4 Why does the app ask for Photos access?
Vivatravel only requests photo access when the user uploads or updates an attraction image from the detail screen. The picker is used to let the user choose an image from the library.
5 How do I clear all data?
Open Profile and use Clear Data. That removes trips, notes, attraction changes, and the local PIN from the device.
6 What if a page looks empty?
Some sections start with defaults, and others depend on user action. Add trips in Trips, favorite spots in Attractions, or create notes in Travel Notes to populate the screen.